Annexure B
Information regarding Investor Grievance Redressal Mechanism in Accordance with SEBI Circular No. CIR/MIRSD/3/2014 dated 28th August 2014.
Dear Client,
In case of any complaints / grievances against your Investment Advisor, please contact Compliance Division of your Investment Adviser, Mr. Arijit Sen at arijitsen@merrymind.in
If you are not satisfied with the response, you can contact SEBI through their Grievance Redressal Portal at http://scores.gov.in or you may also write to any offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
As per SEBI Circular No. SEBI/HO/OIAE_IAD-1/P/CIR/2023/131, dated July 31, 2023, link to Online Dispute Resolution: https://smartodr.in/login
Annual Compliance Audit Status
Disclosure with respect to compliance with Annual compliance audit requirement under Regulation 19(3) of SEBI (Investment Advisers) Regulations, 2013 for previous and current financial year are as under:
Trend of annual disposal of complaints
Trend of annual disposal of complaints
| Sr. No | Financial Year | Compliance Audit Status |
| 1 | FY: 2023-2024 | Conducted |
| 2 | FY: 2022-2023 | Conducted |
| 3 | FY: 2021-2022 | Conducted |
| 4 | FY: 2020-2021 | Conducted |
Grievances Redressal
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Arijit Sen | Arup Residency II, Block B, 2nd Floor, Flat No. 2B, 1827/1, Chakgaria, Panchasayar, Kolkata - 700094 | 9674663431 | arijitsen@merrymind.in | 11 AM to 7 PM IST |
| Head of Customer Care | Arijit Sen | Arup Residency II, Block B, 2nd Floor, Flat No. 2B, 1827/1, Chakgaria, Panchasayar, Kolkata - 700094 | 9674663431 | arijitsen@merrymind.in | 11 AM to 7 PM IST |
| Compliance Officer | Arijit Sen | Arup Residency II, Block B, 2nd Floor, Flat No. 2B, 1827/1, Chakgaria, Panchasayar, Kolkata - 700094 | 9674663431 | arijitsen@merrymind.in | 11 AM to 7 PM IST |
| CEO | NA | NA | NA | NA | NA |
| Principal Officer | Arijit Sen | Arup Residency II, Block B, 2nd Floor, Flat No. 2B, 1827/1, Chakgaria, Panchasayar, Kolkata - 700094 | 9674663431 | arijitsen@merrymind.in | 11 AM to 7 PM IST |